Troubleshooting

• They only appear on the Unfilled Requests page. Make sure you're there.
• Make sure you're signed in to Subbook, then reload the page.
• Check that the extension is enabled in your browser's extensions page.

These need something to compare against. Bring in a schedule, add blocked time, or save at least one shift. They turn on as soon as one exists.

It only works together with Best Available. Select that sort first.

Nothing in the panel takes effect until you press Show results.

Subbook shows rows in pages, and Bettersubbook sorts the page you're on. Move to another page and apply it there.

• Press Autofill from the popup's Shifts tab on the shift you want.
• Make sure the Subbook tab is open and you're signed in.
• Reload the Subbook page and try again.
• If Subbook changed its page layout, autofill can stop working until Bettersubbook is updated. Please report it.

Open Settings → Themes & scenes and set the scene to None, or turn on Improve visibility for a plain table. Dark mode and text size are separate switches in the same place.

• Events before today are ignored, and Google scans about five months ahead.
• Check Calendars to scan in Calendar settings: an unchecked calendar is never read.
• Cancelled, declined, “free” and all-day events are skipped.
• If you've skipped something before, it won't come back.

Detection is a best guess based on words in the title, description and location. Add the missing shift by hand with +, or press Skip on the wrong one. Putting the role and place in event titles helps (see How shifts are detected).

Change the dropdowns in Review before approving, or edit the saved shift later from ⋯ → Edit.

It needs a role and a location (inservices only need a role). Choose them in the dropdowns on the card.

That's normal: browsers close popups when a sign-in window opens. Bettersubbook finishes the link and scan in the background. Reopen the popup and the Calendar card shows “Scanning…” or the result.

The card tells you why. Often it's an expired sign-in. Press Scan again and sign in if asked. If you're offline, try again once you're connected.

Work and school accounts, like a university's, may require an administrator to approve apps that read calendars. Use a calendar link or import a file instead. Neither needs approval.

The message says why: the address returns a web page instead of a calendar, 404 (not found), needs a sign-in, or can't be reached. Re-copy the link from your calendar app. Your last good results are kept while a link is failing.

Data stays in the browser where you added it and doesn't sync. On another computer, import or link your calendar again.

It remembers the screen and scroll position you last used and restores them for 30 minutes. After that it opens on Shifts.

Press Undo on the toast that appears right after. It stays for a few seconds. After it disappears, re-add or re-scan to bring things back.

It disappeared from a linked calendar. Choose Keep it to leave the saved shift alone, or Remove to delete it.